Shipping & Returns
Shipping in the U.S.A
Domestic shipping is on the house when you order $44 or more (i.e., 3 pairs of boxer briefs or 2 shirts will have free shipping). For all other US orders, there is a flat-rate of $2.50 for shipping.
Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S. Virgin islands): flat rate of $10 for shipping.
US Military post Office - thank you so much for your service!
$5 flat rate when you order $75 or more
$10 flat rate when you order $44 or more
Orders of in-stock items are usually shipped within 1 - 2 days of order, excluding weekends and holidays. Orders typically arrive within 3 - 5 days (please note that shipping can take an extra 5 days during holidays). You will receive an email confirmation when your order has been shipped.
No matter where you are, we'll get our products to you:
Canada: $5 flat rate shipping when you order $44 or more
Canada: $10 flat rate shipping on orders of $43 or less
Europe: $10 flat rate shipping when you order $75 or more
Europe: $20 flat rate shipping when you order $44 or more
All other international orders: flat rate of $20 for shipping.
International Shipping Disclaimer: All Citizens is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. All Citizens will not be responsible for any duties, taxes, or customs fees under any circumstances.
Returns & Exchanges
First Pair Guarantee - Boxer Brief
We understand that every guy needs to try on a pair of All Citizens boxer briefs to truly understand how amazing they feel. Our First Pair Guarantee ensures you can try on your first pair risk free - if you don't absolutely love them for any reason, we'll process a full refund or exchange (return shipping is on the house). Simply request a refund or exchange within 30 days of purchase. Please email firstname.lastname@example.org with your return request to get started.
- The First Pair Guarantee only applies to your first order and the first pair of underwear you try on
- Original shipping charges cannot be refunded
- Please allow 21 days to process the return
- Purchases made using Bitcoin: due to the fluctuating price of Bitcoin, if you made a purchase using Bitcoin, we are only able to provide USD for your return.
100% Excellence Guarantee - Boxer Brief
If anything is less than excellent, we offer free returns and exchanges for orders of 3 pairs or less (that's right, return shipping is on us).
For orders with 4 pairs or more, we accept all returns and exchanges but do not cover return shipping costs. We will provide a return shipping label and deduct the label cost as well as a $5 restocking fee from the refund. All items must be unopened, still in their original packaging and have not been tried on, washed or damaged*. Please email email@example.com with your return request to get started.
If it is your first time trying All Citizens boxer briefs, we recommend ordering 1 pair first to find the perfect fit (this pair will be covered by our First Pair Guarantee, detailed above). Then, if you make a second purchase of 3 pairs or more within 15 days of your package delivery date, we will refund the shipping cost on your first order (US orders only). Simply leave a message with your order (you can do this during the checkout process) to indicate that you’ve made a second purchase and we will refund you within 3 days.
If you would like to upgrade to a Preferred Pricing pack ($99 Drawer Refresh or $99 Essentials Pack) after your first order, just purchase the remaining garments for that pack within 15 days of your package delivery date and leave a message with your order to indicate that you would like to upgrade. We will refund the difference within 3 days of your upgrade order and will even refund the shipping costs on your first order (US orders only)! See the example below:
- Order 1 pair of boxer briefs to test out ($15 + $2.50 shipping)
- Test them out and love them!
- Order 6 more pairs of boxer briefs within 15 days of your original order to complete the $99 Drawer Refresh ($90)
- We will refund you $8.50, so the total you’ve paid for both orders is $99
100% Excellence Guarantee - all other garments (excluding Boxer Briefs)
If anything is less than excellent, we offer free returns and exchanges for orders up to $45 in value (return shipping is on the house). For orders of $46 of value or more, we accept all returns and exchanges but do not cover return shipping costs. All items cannot be tried on, washed or damaged*. Please email firstname.lastname@example.org with your return request to get started.
- Shipping charges on the original order cannot be refunded.
- International orders are eligible for returns and exchanges, but the return shipping cost, exchange shipping costs, duties and taxes are not covered by All Citizens
- Orders to Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S. Virgin islands) are eligible for returns and exchanges, but the return shipping cost, exchange shipping costs, duty and taxes are not covered by All Citizens
- Gift Cards are non-refundable.
- Returns or exchanges due to an error on All Citizens's part will be handled on a case-by-case basis.
- All Citizens is not able to resolve shipping problems after delivery. All items purchased from AllCitizensApparel.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please ensure that your selected shipping address provides a secure location for your order.
- All Citizens does not take responsibility for any products lost during the return shipping process.
Please email hello@AllCitizensApparel.com if you have any questions.
*Due to health code regulations and company policy, we cannot accept returns or issue a refund if the underwear has been tried on or taken out of its individual package (excluding your first pair). We reserve the the right to refuse any returned underwear garment which we believe to be worn. Any questions on product, fit, material or other, please email hello@AllCitizensApparel.com