Shipping & Returns
Shipping in U.S.A
Orders of in-stock items are usually shipped within 1-3 business days of order, excluding weekends and holidays. You will receive an email confirmation when your order has been shipped.
Domestic shipping is on the house when you order 3 pairs or more. For all other US orders, there is a flat-rate of $2.50 for shipping.
Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S. Virgin islands): flat rate of $10 for shipping.
US Military post Office: $5 flat rate when you order $75 or more - thank you so much for your service!
US Military Post Office: $10 flat rate when you order $44 or more - thank you so much for your service!
No matter where you are, we'll get our products to you:
Canada: $5 flat rate shipping when you order $44 or more
Canada: $10 flat rate shipping on orders of $43 or less
UK: $5 flat rate shipping when you order $75 or more
UK: $10 flat rate shipping when you order $44 or more
All other international orders: flat rate of $20 for shipping.
International Shipping Disclaimer: All Citizens is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. All Citizens will not be responsible for any duties, taxes, or customs fees under any circumstances.
Returns & Exchanges
First Pair Guarantee
We understand that every guy needs to try on a pair of All Citizens boxer briefs to truly understand how amazing they are. Our First Pair Guarantee ensures that you can try on your first pair of boxer briefs - if you don't absolutely love them for any reason, we'll send you a full credit refund or exchange, no questions asked (that's right, return shipping is on us). Simply send back the underwear in its original packaging and request a refund or exchange within 30 days of purchase. Please follow the steps below to initiate the process.
The First Pair Guarantee only applies to your first order and the first pair of underwear you try on.
Original shipping charges cannot be refunded.
Please allow 21 days to process the return.
100% Excellence Guarantee
If anything is less than excellent, we offer free returns and exchanges within 30 days of purchase. All items must be unopened, still in their original packaging and have not been tried on, washed, or damaged*.
Please follow the steps below to initiate a return or exchange:
- Email hello@AllCitizensApparel.com and provide:
- your name
- order number
- item(s) you wish to return or exchange
- reason for return or exchange (optional) - we value your feedback and are constantly searching for ways to improve your experience with All Citizens - your feedback is greatly appreciated
- We will email you a prepaid return shipping label
- Put the items you would like to return and the original packing slip into a shipping parcel (you can recycle the All Citizens packaging), slap on the free return shipping label and send it off
Shipping charges on the original order cannot be refunded.
International orders are not eligible for returns or exchanges.
Orders to Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S. Virgin islands) are not eligible for returns or exchanges.
Gift Cards are non-refundable.
Returns or exchanges due to an error on All Citizens's part will be handled on a case-by-case basis.
We do not take responsibility for any products lost during the return shipping process.
Please email hello@AllCitizensApparel.com if you have any questions or concerns.
*Due to health code regulations and company policy, we cannot accept returns or issue a refund if the underwear has been tried on or taken out of its individual package (excluding your first pair). We reserve the the right to refuse any returned underwear garment which we believe to be worn. Any questions on product, fit, material or other, please email hello@AllCitizensApparel.com